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Susan Hansen doesn’t work behind a smoked-glass door with her name etched on it. Nor does she swill coffee while snapping photos from a Town Car. The Warren-based private investigator and mom drives a station wagon with two car seats in the back, sips herbal tea and lives in a “crazy tree house” on Prickly Mountain.... Read more

‘Tis the season to pick routes carefully, thanks to gaping, post-winter potholes that pock greater Burlington’s highways and byways. At the city’s Department of Public Works, three customer-service agents handle the flood of complaints from drivers who are fed up with being shook up. Hinesburg’s Valerie Beaudry, 39, has answered calls since 1999, while Charlene Orton of South Burlington, 40, has been part of the team since 2000.

Recently, Seven Days steered the pair into a discussion of pavement problems.... Read more

Putting things in the Netflix “queue” is all well and good, but sometimes you want to see 30 Days of Night or 2 Days in Paris right now. No mail-order business can match the immediate gratification of the local video store — and when it comes to selection, no walk-in outfit compares to Waterfront Video.... Read more

Chronic fatigue? Depression? Back pain? Listen, maybe it’s time to face the music. Sound therapist Eileen McKusick, 39, practices what she calls “harmonic balancing” by using acoustic resonators to diagnose and treat everything from blocked tear ducts to tight shoulders to vertigo.... Read more

With the price of oil hovering around $90 a barrel, heating a home in the frigid months can daunt even the hardiest of Vermonters. Enter William Davenport, a 33-year-old mason who builds super-efficient indoor heaters from bricks, mortars and more. The son of a restaurateur (father) and domestic-violence counselor (mother), Davenport grew up in Mechanicsburg, Pennsylvania, before graduating from the University of Vermont in 1996 and entering into the masonry business shortly thereafter.... Read more

For many Vermonters, Saturday mornings are sacred. They can be occasions to kick back with a third cup of coffee, linger over the newspaper, and enjoy the beginning of a day unburdened by remunerative labor. But when that peaceful interlude is over, it’s high time to get to the dump.

Vermont generates 600,000 tons of solid waste per year — that’s nearly 1 ton for every resident. We pay more than $100 million to remove it, in one way or another, from the lanes of our lives. And once it’s removed, we give little thought to where it goes or how it gets there.... Read more

Five days a week, you can bet on finding Juanita Koonitsky at Serenity House, a substance-abuse treatment center in Wallingford. While living in Connecticut, Koonitsky struggled with her own addiction to alcohol; she became sober 22 years ago and has been counseling substance abusers nearly ever since. In 2002, the 60-year-old grandmother of five moved to Castleton. This August, she became the first — and only — person in Vermont certified by the American Compulsive Gambling Counselor Certification Board.... Read more

As an audience member at the Flynn, you’ve probably paid no attention to that man behind the curtain — Gary Lemieux, longtime production manager for Burlington’s performing arts center. Since 1984, he’s supervised just about everything that happens backstage, from the complicated set changes of a Broadway show to the lighting and sound for student matinees.... Read more

Every day of the school year, 114 hungry little monsters stream in and out of Rachel Claffey’s cozy realm. They descend like locusts on the nacho and taco bar, then move on to the fruit, where they pick clean the spread set out to propitiate their ravenous appetites. Sated — or eager for recess — they abandon the cafeteria as quickly as they attacked it, leaving Claffey to prepare for the next day’s onslaught.... Read more

The Vermont Mountaineers are hosting the Keene Swampbats on a sparkling Saturday afternoon in July. The Montpelier Rec Field basks in the sun as Mountaineer pitcher Alex Curry winds up from the top of his well-sculpted, red-dirt hummock. He fires a fastball down the center, it smacks the catcher’s glove, and a moment later the umpire steps back from his concentrated crouch and pumps his hand to the right. It’s a strike, and the 2000-plus crowd roars with delight.... Read more