‘Tis the season to pick routes carefully, thanks to gaping, post-winter potholes that pock greater Burlington’s highways and byways. At the city’s Department of Public Works, three customer-service agents handle the flood of complaints from drivers who are fed up with being shook up. Hinesburg’s Valerie Beaudry, 39, has answered calls since 1999, while Charlene Orton of South Burlington, 40, has been part of the team since 2000.
Recently, Seven Days steered the pair into a discussion of pavement problems.... Read more
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